Privacy Policy

Effective Date: May 18, 2026
Last Updated: May 18, 2026

Pedes Orange County (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect on pelvicpainca.com (the “Site”), how we use it, the tracking technologies we use, and the rights you have over your data.

By using this Site, you consent to the practices described in this policy. This Site is not intended to provide medical advice, and use of the Site does not create a doctor-patient relationship. Submitting information through the Site is not a substitute for protected health information (PHI) exchanges, which are handled separately under HIPAA at our office.

 

1. Who We Are

Pelvic Pain Institute
1400 Reynolds Ave., Ste 110
Irvine, CA 92614
Phone: (949) 387-4724
Fax: (949) 209-0407
Email: info@pedesorangecounty.com
Website: https://pelvicpainca.com

 

2. Information We Collect

a. Information You Provide Directly

When you fill out our contact or appointment forms, we collect:

• Name
• Phone number
• Email address
• Preferred appointment date
• Any message or health concern you choose to share

b. Information Collected Automatically

When you visit the Site, we (and our third-party service providers) automatically collect:

• IP address and approximate geolocation
• Browser type, language, and operating system
• Device type and screen resolution
• Referring website / search terms used to find us
• Pages viewed, time on page, scroll depth, and clicks
• Date and time of your visit
• Cookies and similar identifiers (see Section 4)

 

3. How We Use Your Information

We use the information we collect to:

• Respond to appointment requests and inquiries
• Schedule consultations and follow-ups
• Improve our Site, content, and user experience
• Analyze traffic and marketing performance
• Detect and prevent spam, fraud, and abuse
• Comply with legal obligations, including HIPAA where applicable

We do not sell your personal information.

 

4. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar technologies to operate the Site, remember preferences, and measure performance. You can manage your preferences via our cookie consent banner (powered by CookieYes / Cookie Law Info) or through your browser settings.

Strictly Necessary (always on)

• WordPress core cookies — session management and security
• CookieYes / Cookie Law Info — stores your cookie preferences
• CleanTalk Anti-Spam & Bot Detector (cleantalk.org, fd.cleantalk.org, fd-api.cleantalk.org) — protects forms from spam and bots; collects IP, user agent, and form behavior data

Functional / Performance

• WP Rocket — page caching and lazy-loading
• Perfmatters — performance optimization and lazy-loading
• WebP Express — serves optimized images
• Divi — page builder runtime
• Google Fonts (via Divi) — serves web fonts; may receive your IP address
• Font Awesome — icon library

Analytics & Marketing

• Google Tag Manager — loads and manages our tracking tags
• Google Analytics 4 (loaded through GTM) — measures site usage, traffic sources, and conversions; uses cookies such as _ga, _ga_*, _gid
• Any additional tags configured through GTM (e.g., Google Ads conversion tracking, remarketing pixels, Meta/Facebook Pixel, LinkedIn Insight Tag) may load if enabled. These are listed in our cookie banner where applicable.

Third-Party Embedded Content

• YouTube / Vimeo — when video is embedded, these providers may set cookies
• Facebook, Instagram, LinkedIn, YouTube social links — clicking them takes you to those platforms, which have their own privacy policies

To opt out of Google Analytics tracking across the web, you may install the Google Analytics Opt-Out Browser Add-On.

 

5. Third-Party Service Providers

We rely on the following processors, each with their own privacy policy:

• Google LLC (Tag Manager, Analytics, Fonts) — policies.google.com/privacy
• CleanTalk (anti-spam, bot detection) — cleantalk.org/publicoffer
• CookieYes Ltd. (consent management) — cookieyes.com/privacy-policy
• Elegant Themes (Divi) — elegantthemes.com/policy/privacy
• WP Media (WP Rocket) — wp-rocket.me/privacy-policy
• Our website hosting provider, who processes server logs and IP addresses

These vendors only process your data on our instructions, and we do not authorize them to use it for their own marketing.

 

6. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Opt out of targeted advertising or the “sale/share” of personal information
• Limit the use of sensitive personal information
• Lodge a complaint with a data protection authority

California residents (CCPA/CPRA): You have the right to know, delete, correct, and opt out of the sale/sharing of your personal information. We do not sell personal information. To exercise these rights, email info@pedesorangecounty.com.

To submit any request, contact us using the details in Section 1. We will respond within the timeframe required by law.

 

7. HIPAA and Protected Health Information

Information you provide through this website is not considered Protected Health Information (PHI) under HIPAA unless transmitted through our secure patient channels. Please do not send sensitive medical details through the contact form. For medical inquiries, call our office directly at (949) 387-4724.

 

8. Data Retention

We retain inquiry and form submission data only as long as necessary to respond to your request and comply with applicable legal, accounting, or reporting obligations. Analytics data is typically retained for up to 14 months.

 

9. Data Security

We implement reasonable technical and organizational safeguards — including SSL/TLS encryption, secure hosting, and spam/bot protection — to protect your information. However, no method of transmission over the internet is 100% secure.

 

10. Children’s Privacy

This Site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us so we can delete it.

 

11. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any information.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last Updated” date at the top. Significant changes will be highlighted on this page or via a banner notification.

 

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Pelvic Pain Institute
1400 Reynolds Ave., Ste 110, Irvine, CA 92614
Phone: (949) 387-4724
Email: info@pedesorangecounty.com